FAQs

Yes, we ship worldwide! Shipping costs will apply, and will be added at checkout.

We use DHL express for all international orders.

We use DHL Express and dispatch within 1-2 days of order placement. Depending on your location, you will receive your order within 3-14 days.

All international orders are shipped by DHL express and carry a flat rate charge of $14.95 for NZ, $24.95 everywhere else.

We use DHL express for fast and reliable shipping.

If you are not available at your nominated delivery address, and the delivery driver deems it unsafe to leave your parcel, the driver will leave a sorry we missed you card so you can make an alternative delivery time.

Of course, if the delivery driver can locate a safe spot to leave your parcel, They will do so and mark your delivery as "delivered" on the tracking website.

Of course! We want you to love your purchase, so we offer a 30 day refund and exchange policy. You are welcome to send your shoes back for a full refund or exchange if they do not fit or aren't what you were after.

**Please note: we will only accept return or exchange of unworn, unused shoes in their original condition & packaging**

Please use our portal link here to start your return or exchange.

Yes, absolutely! You can send your unworn shoes back for refund or exchange within 30 days of receipt.

**Please note: we will only accept exchange of unworn, unused shoes sent back in their original packaging.**

Please use our portal link here to start your return or exchange.

If you have received faulty goods, or if your shoes have developed manufacturing faults after they have been worn and the purchase was made within the 30-day return period, please contact us on support@vivazdance.com.au.

We may request some photos of the fault claim and we may also consult with the supplier or manufacturer to determine if the item is faulty.

If the item is found to be faulty, Vivaz Dance will either repair, replace or refund your order where appropriate.

Each product in our web store has its own size chart, developed in accordance with the specifications of that particular style. Click on the little measuring tape icon above the product description and the size chart will pop up.

Please check the size chart of the style you are purchasing for specifics of measurements and fit.

When you receive your Vivaz Dance shoes, please find a very clean, preferably carpeted area to try them on. If possible wear a very thin sock or stocking when trying on your shoes.

Your dance shoes should fit firm but not painful, and your toes should be flush to the edge of the shoe for an open toe shoe.

For closed toe shoes, they should still be firm, but you should have a few mm of wriggle room at the end of the shoe to avoid pain in your toes.

**Please note, dance shoes are made to fit firmer than regular street shoes. Our shoes will stretch about 1/2 a size after the first 3-4 wears, so it is very important that the shoes fit very firmly when you first receive them.**

Yes, we are able to make some customisations for you. For any custom shoe requests please email vivaz@vivazdance.com.au and we can discuss options with you.