FREE SHIPPING, RETURNS & REFUNDS

Shipping

Australia

For Australian orders over $100, we offer FREE standard shipping, or $14.95 if you choose the express option. If the $100 order value is not reached, the shipping cost is $10.95 for standard shipping.

Depending on your location, orders shipped within Australia will take 3-7 business days to arrive if you choose standard shipping, 1-3 business days if you choose express (from date of dispatch)

International

We ship all over the world, shipping costs will apply for international orders and will be added at checkout.

FREE Standard shipping for orders over $100 USD (7-28 business days)

FREE Express Shipping for orders over $200 USD (7-14 business days) 

DHL Global Express Shipping $42 USD (2-7 Business days) 

Head over to our shipping page for more info.

** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that may be requested by the receiving country upon arrival or collection**

Returns & Refunds

If you’re not happy with your purchase for any reason you can return your items to us within 30 days of receiving your order.

*Note* We offer one complimentary return / exchange per order (for shoes over $100) If the shoes need to be exchanged a second time, or returned after an exchange has been made, you can purchase a pre-paid shipping label from us for $7.95 (each way) 

Please note that your shoes need to be in unworn, unused condition in original packaging in order to be eligible for a refund or exchange. 

Either:

  • Get a full refund to your original payment method, or
  • Exchange for another size or style

We offer a 30 day warranty on all shoes, please send any enquiries to support@vivazdance.com.au if you believe you have received a faulty pair.

For items over $100 placed within Australia, we offer FREE returns!

For items returned that were purchased on promotion using a quantity discount (buy 2 pairs and save 50% off the second pair), we will refund the amount paid for the promoted/discounted item. 

Head over to our returns page for more info.