Shipping Policy (Product Pages)
Australia
Orders shipped within Australia follow the below sending timeline (from the day of dispatch). Please note that this does not include handling time, handling time is 1-2 business days from date of order.
- FREE Standard Shipping for orders over $100 AUD
- Standard Shipping (3-7 business days) $10.95 AUD
- Express Shipping (1-3 business days) $14.95 AUD
New Zealand
For our NZ Customers we offer express shipping options. Please note that this does not include handling time, handling time is 1-2 business days from date of order.
- FREE STANDARD (7-27 business days) shipping for orders over $168 NZD
- FREE EXPRESS (7-14 business days) shipping for orders over $305 NZD
- Flat Rate Standard Shipping (7-27 business days) $17 NZD
- Flat Rate Express Shipping (7-14 business days) $22 NZD
- DHL Express Shipping (2-7 Business days) $44 NZD
Europe, UK, USA, Asia and the rest of the world
We ship all over the world, shipping costs will apply for international orders and will be added at checkout. Please note that this does not include handling time, handling time is 1-2 business days from date of order.
- FREE EXPRESS Shipping for orders over (7-14 business days) $180 USD
- FREE STANDARD (7-27 business days) shipping for orders over $99 USD
- Flat Rate Standard Shipping (7-27 business days) $12 USD
- Flat Rate Express Shipping (7-14 business days) $20 USD
- DHL Global Express Shipping (2-7 Business days) $33 USD
** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that may be requested by the receiving country upon arrival or collection**
Dispatch
Orders are shipped from our Sydney Warehouse within 1-2 business days (excluding public holidays). If an item in your order is on pre-order the item will be shipped within 3 - 6 weeks.
Delivery details will be provided in your confirmation email, as well as tracking information so you can follow the status of your delivery.
If you are not available at your nominated delivery address and the delivery driver deems it unsafe to leave your parcel in a safe spot, the driver will drop your parcel off at the nearest Post Office for pick up. The driver will leave a note in your mailbox to let you know you have missed a delivery and where it can be picked up. Of course, if the delivery driver can locate a safe spot to leave your parcel, they will do so and mark your delivery as "delivered" on the tracking website.
Customs
Items for delivery outside of Australia may have to be cleared through customs.
Some countries charge a duty or tax on imported parcels over a certain value. If your order exceeds this amount, you may be asked to pay a duty fee to receive your order.
Vivaz Dance does not take responsibility for any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note Vivaz Dance does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
In the event that you decline to pay these fees, your parcel may be destroyed and a replacement or refund cannot be offered.
** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that may be requested by the receiving country upon arrival or collection**
DISCLAIMER
While we want to have you dancing in VIVAZ as soon as humanly possible, unfortunately we have no control over what happens once we hand over your parcel to the postal or courier service.
Please be aware that events such as extreme weather, global pandemics, public holidays and staff shortages can impact how fast your delivery will arrive at your door. The above listed shipping estimates cannot be guaranteed by Vivaz Dance or the courier/shipping service at this time.
*Note*
We offer one complimentary return / exchange per order (for shoes over $100) If the shoes need to be exchanged a second time, or returned after an exchange has been made, you can purchase a pre-paid shipping label from us for $7.95 (each way)