Shipping Policy

Australia

For Australian orders over $100, we offer FREE standard shipping, or $14.95 if you choose the express option. If the $100 order value is not reached, the shipping cost is $10.95 for standard shipping.

Depending on your location, orders shipped within Australia will take 3-7 business days to arrive if you choose standard shipping, 1-3 business days if you choose express (from date of dispatch)

International

We ship all over the world, shipping costs will apply for international orders and will be added at checkout.

FREE Standard shipping for orders over $100 USD (7-28 business days)

FREE Express Shipping for orders over $200 USD (7-14 business days) 

DHL Global Express Shipping $42 USD (2-7 Business days) 

** Please note that Vivaz Dance does not take responsibility for any customs, duties or taxes that may be requested by the receiving country upon arrival or collection**

Dispatch

We aim to dispatch all orders within 1-2 business days from order placement date. Note that certain circumstances such as flooding, fires, pandemics or public holidays may affect the speed at which we can dispatch your order.

Delivery details will be provided in your confirmation email, as well as tracking info so you can follow the status of your delivery.

 

If you are not available at your nominated delivery address and the delivery driver deems it unsafe to leave your parcel in a safe spot, the driver will drop your parcel off at the nearest Post Office for pick up. The driver will leave a note in your mail box to let you know you have missed a delivery and where it can be picked up. Of course, if the delivery driver can locate a safe spot to leave your parcel, they will do so and mark your delivery as "delivered" on the tracking website.

*Note*

We offer one complimentary return / exchange per order (for shoes over $100) If the shoes need to be exchanged a second time, or returned after an exchange has been made, you can purchase a pre-paid shipping label from us for $7.95 (each way)